Shipping & Returns
Shipping & Returns
Last updated: September 20, 2026
We want your Formmes set to arrive beautifully and on time — especially when it's a gift. Here's exactly what to expect.
Shipping Processing Time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). During launch weeks and the holiday season, processing may take up to 5 business days. You'll receive a tracking number by email as soon as your order ships.
Orders placed after 12:00 PM PT on Friday begin processing the following Monday.
International Shipping
We currently ship to Canada and select international destinations. International orders typically arrive in 7–21 business days, with rates calculated at checkout.
Customs duties, import taxes, and brokerage fees are not included in your order total and are the recipient's responsibility. These are set by your local customs authority, and we have no control over them. Refused packages returned to us due to unpaid duties will be refunded less the original shipping cost.
Holiday Shipping Deadlines
To arrive by December 24, we recommend ordering by:
Standard (US): December 12
Expedited (US): December 18
Overnight (US): December 22
International: December 1
These are guidelines based on carrier estimates. Once a package is with the carrier, we can't control delivery timing.
Lost, Stolen, or Delayed Packages
If your tracking shows delivered but you haven't received your package, please check with neighbors and your building first, then contact us within 7 days of the delivery date at hello@formmes.com and we'll help you file a claim with the carrier.
We are not responsible for packages lost or stolen after confirmed delivery, or for delays caused by incorrect shipping addresses. Please double-check your address at checkout.
Address Changes
Contact us within 2 hours of placing your order if you need to change your address. Once an order has shipped, we cannot reroute it.
Returns & Exchanges
Standard Returns
We accept returns within 14 days of delivery for a full refund to your original payment method. Return requests made after 14 days cannot be accepted.
To be eligible, items must be:
Unworn, unwashed, and free of odors, makeup, deodorant, and pet hair
In original condition with all tags attached
Returned in or with the original packaging where possible
Gift Returns
If you received a Formmes set as a gift, you can return it for store credit within 14 days of delivery without notifying the purchaser. Email us at hello@formmes.com with the order number from the gift receipt or the purchaser's name and email.
Exchanges
We do not offer exchanges. If you need a different size or color, please return your item within the 14-day window and place a new order for the item you want.
In rare cases — such as an item arriving damaged, defective, or incorrect — we may arrange a direct exchange at our discretion. Email hello@formmes.com and we'll review your situation.
Return Shipping
Defective, damaged, or incorrect items: We cover return shipping in full and send a prepaid label.
Standard returns: Return shipping is the customer's responsibility. A prepaid label is available for a flat $8, deducted from your refund.
Final Sale Items
The following cannot be returned or exchanged:
Items marked Final Sale or discounted 40% or more
Gift cards
Items returned outside the applicable return window
Items showing signs of wear, washing, or damage not present at delivery
Damaged or Defective Items
If your item arrives damaged or defective, email hello@formmes.com within 7 days of delivery with your order number and clear photos of the issue.
Once we review and confirm the issue, we will either send a replacement of the same item or issue store credit for the full value of the item, at our discretion. Return shipping is covered by us in these cases, at no cost to you.
Where replacement stock is unavailable and applicable law requires it, we will provide a refund to your original payment method.
How to Start a Return
Email hello@formmes.com with your order number and the reason for your return.
We'll reply within 1–2 business days with return instructions and an address.
Ship your item back within 7 days of receiving return authorization.
Please do not send items back without contacting us first — unauthorized returns may not be processed.
Refunds
Once we receive and inspect your return, we'll email you to confirm approval. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take an additional billing cycle to appear on your statement.
Original shipping charges are non-refundable unless the return is due to our error.
Order Cancellations
You may cancel your order within 2 hours of placing it for a full refund. After that, your order may already be in production or packing. Email hello@formmes.com as soon as possible and we'll do our best.
Questions
PAHMELA LLC (Formmes)
Email: hello@formmes.com
Portland, Oregon, United State